Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,623 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,623 reviews

TripAdvisor Rating  3.5/5  6,496 reviews

Very noisy

TripAdvisor rating 2.0/5

Paradise670554 TripAdvisor review

Noisiest place I’ve ever stayed. Woken up every night at 2am by hotel tractor towing large metal bins Beds uncomfortable and dated Car park random and no allocated parking Lounges in living area like concrete, extremely uncomfortable We had 3 bedroom and the third bedroom had no light , we had to relocate furniture and use lamp!

Great location

TripAdvisor rating 5.0/5

BenjaminK1639 TripAdvisor review

Staff were very friendly. Location great. Ocean view room was good, could do with a lick of paint, but it was clean. All 3 verandahs used by the family. Well equipped kitchen for our needs. Unit was a bit smaller than I expected but it was comfortable.

Disappointing

Customer review rating 1.5/5

Justin Families - Confirmed reviews ALL

My recent stay at this hotel left much to be desired, especially considering my previous positive experiences. Unfortunately, this time around, the room was noticeably more rundown compared to my past visits. One of the major inconveniences was the washer-dryer combo, which seemed to take an eternity to complete a single cycle. Even after leaving my clothes in for eight hours, they were still left damp and in need of further drying. Another disappointment was the absence of Wi-Fi in the room. In today's connected world, reliable internet access is essential, especially for travelers. Despite the importance of this amenity, it was frustratingly absent during my stay. Additionally, I encountered issues with the hotel's responsiveness to requests. Despite reaching out to the front desk multiple times for an ice tray, it was never delivered to my room. This lack of follow-through on basic requests was disappointing and reflected poorly on the overall service experience. To add to the inconvenience, upon arrival, I wasn't provided with any cloths or detergent for use with the washer-dryer. This oversight made it difficult to utilize the laundry facilities effectively, further adding to my frustrations during the stay. Overall, while I've had positive experiences at this hotel in the past, this particular visit fell short of expectations due to the room's condition, lack of Wi-Fi, and issues with service responsiveness.

Dear Justin, I'm truly sorry to hear about the disappointing experience you had during your recent stay with us at Mantra Towers of Chevron. Your feedback is incredibly valuable to us, and I want to address each concern you raised to ensure we improve our services and provide a more satisfying experience for our guests. Firstly, I apologize for the condition of Room 2087 and the inconvenience caused by its dated appearance. We understand the importance of maintaining high standards, and while we're actively communicating with unit owners regarding renovations, it's a long-term process. However, please know that your comments have been noted, and we'll do our utmost to expedite improvements wherever possible. Regarding the Wi-Fi issues, I apologize for any frustration caused. While we are planning upgrades to our Wi-Fi system, we do have dongles available as an alternative solution. Please don't hesitate to reach out to our reception team for assistance, and we'll do our best to ensure you're connected throughout your stay. I'm also sorry to hear about the inconvenience with the washer-dryer combo. We'll investigate whether it's a machine problem or a human error to ensure such issues are promptly addressed and resolved for future guests. Furthermore, I apologize for the oversight regarding the ice tray and the availability of amenities like cloths or detergent. These items should have been readily accessible, and we appreciate you bringing this to our attention. Like cloths or detergent, they are all packed with tea towels on the tea box on the kitchen bench. In the future, please don't hesitate to contact our reception team for any assistance or additional amenities you may require during your stay. Your comfort and satisfaction are our top priorities, and we're committed to making the necessary improvements to enhance your experience with us. We value your continued support and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Could not even stay one night due to a heart attack

Customer review rating 0.5/5

Ché D. Friends - Confirmed reviews ALL

Didn’t make it to the apartment due to ill health. Am still in hospital recovering Thank you Ché D. 04… Ck…

worst

Customer review rating 1.0/5

S P. Families - Confirmed reviews ALL

After check in , went to room n toilet was not cleaned and there is wee on the floor, shower water is not going , and no water supply for almost 24 hour n after so many calls to reception regarding water supply, they want us to move the room.

Dear SANDEEP, I am deeply sorry to hear about the challenges you encountered during your recent stay at Mantra Towers of Chevron. Your feedback is invaluable to us, and I want to personally address each concern you raised to ensure we improve our services and prevent such issues from occurring in the future. Regarding the cleanliness of your room's toilet and the presence of liquid on the floor, our investigation revealed that it was not urine, but rather a leakage from the water tank. I understand the discomfort this may have caused, and I assure you that our housekeeping team has been briefed to be even more vigilant in their inspections to avoid any similar occurrences. Furthermore, I apologize for the inconvenience caused by the shower water not flowing properly and the unexpected disruption in water supply for nearly 24 hours. Our maintenance team worked diligently to rectify the situation promptly, and while we understand your frustration, please know that it was an unforeseen issue that we are actively working to prevent in the future. I genuinely regret any inconvenience caused by the need to relocate rooms. We always aim to provide seamless transitions for our guests, and I apologize if this process fell short of your expectations. Please be assured that we are reviewing our procedures to ensure smoother handling of such situations in the future. Your comfort and satisfaction are our top priorities, and I want to thank you for bringing these matters to our attention. Your feedback allows us to identify areas for improvement and implement necessary changes to enhance the overall guest experience. Should your travels bring you back to the area, I would be grateful for the opportunity to personally ensure that your stay with us exceeds your expectations. Please do not hesitate to contact me directly if there is anything else I can assist you with. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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Other web-users rate our hotel

  • 984 reviews 8.9/10 Location
  • 1,407 reviews 5.2/10 Room
  • 598 reviews 7/10 Service
  • 47 reviews 4.4/10 WiFi
  • 613 reviews 2.5/10 Cleanliness
  • 518 reviews 4.1/10 Comfort
  • 94 reviews 3.7/10 Food
  • 73 reviews 3.2/10 Wellness Area

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