Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,620 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,620 reviews

TripAdvisor Rating  3.5/5  6,496 reviews

Very noisy

TripAdvisor rating 2.0/5

Paradise670554 TripAdvisor review

Noisiest place I’ve ever stayed. Woken up every night at 2am by hotel tractor towing large metal bins Beds uncomfortable and dated Car park random and no allocated parking Lounges in living area like concrete, extremely uncomfortable We had 3 bedroom and the third bedroom had no light , we had to relocate furniture and use lamp!

Great location

TripAdvisor rating 5.0/5

BenjaminK1639 TripAdvisor review

Staff were very friendly. Location great. Ocean view room was good, could do with a lick of paint, but it was clean. All 3 verandahs used by the family. Well equipped kitchen for our needs. Unit was a bit smaller than I expected but it was comfortable.

Wonderful apartment for a family

Customer review rating 3.5/5

Snez Families - Confirmed reviews ALL

Wonderful apartment however it wasn't as clean as I would have expencted

Dear Snezana, Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our apartment suitable for your family's needs. However, we sincerely apologize for any lapse in cleanliness that you encountered during your stay. Your comments regarding the kitchen floor and ensuite shower not meeting your expectations are concerning, and we assure you that this does not reflect our usual standards of cleanliness. Please know that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that thorough cleaning protocols are consistently followed. We appreciate your understanding and the opportunity to improve. Should your travels bring you back to Surfers Paradise, we hope to have the pleasure of welcoming you again for a flawless experience. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Disappointing

Customer review rating 1.5/5

Justin Families - Confirmed reviews ALL

My recent stay at this hotel left much to be desired, especially considering my previous positive experiences. Unfortunately, this time around, the room was noticeably more rundown compared to my past visits. One of the major inconveniences was the washer-dryer combo, which seemed to take an eternity to complete a single cycle. Even after leaving my clothes in for eight hours, they were still left damp and in need of further drying. Another disappointment was the absence of Wi-Fi in the room. In today's connected world, reliable internet access is essential, especially for travelers. Despite the importance of this amenity, it was frustratingly absent during my stay. Additionally, I encountered issues with the hotel's responsiveness to requests. Despite reaching out to the front desk multiple times for an ice tray, it was never delivered to my room. This lack of follow-through on basic requests was disappointing and reflected poorly on the overall service experience. To add to the inconvenience, upon arrival, I wasn't provided with any cloths or detergent for use with the washer-dryer. This oversight made it difficult to utilize the laundry facilities effectively, further adding to my frustrations during the stay. Overall, while I've had positive experiences at this hotel in the past, this particular visit fell short of expectations due to the room's condition, lack of Wi-Fi, and issues with service responsiveness.

Dear Justin, I'm truly sorry to hear about the disappointing experience you had during your recent stay with us at Mantra Towers of Chevron. Your feedback is incredibly valuable to us, and I want to address each concern you raised to ensure we improve our services and provide a more satisfying experience for our guests. Firstly, I apologize for the condition of Room 2087 and the inconvenience caused by its dated appearance. We understand the importance of maintaining high standards, and while we're actively communicating with unit owners regarding renovations, it's a long-term process. However, please know that your comments have been noted, and we'll do our utmost to expedite improvements wherever possible. Regarding the Wi-Fi issues, I apologize for any frustration caused. While we are planning upgrades to our Wi-Fi system, we do have dongles available as an alternative solution. Please don't hesitate to reach out to our reception team for assistance, and we'll do our best to ensure you're connected throughout your stay. I'm also sorry to hear about the inconvenience with the washer-dryer combo. We'll investigate whether it's a machine problem or a human error to ensure such issues are promptly addressed and resolved for future guests. Furthermore, I apologize for the oversight regarding the ice tray and the availability of amenities like cloths or detergent. These items should have been readily accessible, and we appreciate you bringing this to our attention. Like cloths or detergent, they are all packed with tea towels on the tea box on the kitchen bench. In the future, please don't hesitate to contact our reception team for any assistance or additional amenities you may require during your stay. Your comfort and satisfaction are our top priorities, and we're committed to making the necessary improvements to enhance your experience with us. We value your continued support and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Could not even stay one night due to a heart attack

Customer review rating 0.5/5

Ché D. Friends - Confirmed reviews ALL

Didn’t make it to the apartment due to ill health. Am still in hospital recovering Thank you Ché D. 04… Ck…

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Other web-users rate our hotel

  • 984 reviews 8.9/10 Location
  • 1,407 reviews 5.2/10 Room
  • 598 reviews 7/10 Service
  • 47 reviews 4.4/10 WiFi
  • 613 reviews 2.5/10 Cleanliness
  • 518 reviews 4.1/10 Comfort
  • 94 reviews 3.7/10 Food
  • 73 reviews 3.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.