Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,523 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
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23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,523 reviews

TripAdvisor Rating  3.5/5  6,498 reviews

Faulty Towers in the heart of Surfers Paradise

TripAdvisor rating 3.0/5

261kirstym Families - TripAdvisor review

We booked the Sub Penthouse for a very special milestone birthday. Checkin was fast and the staff were very friendly. Unfortunately there were a lot of issues with our accommodation, enough to bring me to tears. One would think the sub penthouse would be spectacular, but unfortunately this was not the case. The only thing spectacular was the views from the windows and balcony. The Queen beds were 30cm high from the floor to the top of the mattress, which made it very difficult getting in and out of bed, especially for my parents who are both in there 70’s and me who had recently had abdominal surgery. Not the type of beds I expected for a sub penthouse. These beds were also on wheels. The toilet seat fell off, the soap dish fell off the wall in the shower, the kitchen cupboard doors did not close, there were no platters or salad bowls in the room for entertaining, the cereal bowls were very badly stained. The walls had been damaged and bogged up with plaster but not sanded and repainted. There were large clumps of cobwebs in the corner of the window in the bedroom. The shower leaked severely onto the tiled floor, which was a serious hazard. Also a broken dining room chair, also rusty dining chairs and a beautiful wall clock which didn’t work until management replaced the battery. All of these issues I raised with Management and I got a “faulty towers” response, I was given more towels to soak up the water from the floor in the bathroom and was told not to let the water run down the glass and this would solve the problem, it didn’t. Mismatched platters were delivered to my room for me to use. I was told the beds have NEVER been an issue before with other guests and housekeeping came and removed the spiders and webs. The next day maintenance came and fixed the soap dish, the toilet seat and apparently the kitchen cupboards (but they still didn’t close). Also a note was left to say that maintenance was trying to source screws to fix the broken chair. Whilst these issues were all maintenance, the pros of this accommodation was it is ideally situated to shops, restaurants and attractions. There are beautiful gardens and pool areas and a games room for children and the “big kids” also. I feel for the amount of money I paid and the fact I expected the “sub penthouse” to be impeccable it was definitely not worth the money. The room was tired and had many many issues. I was also told all of the apartments are privately owned and therefore decorated by the owners with the furniture of their choosing, not Mantra. Whilst I only gave 3 stars, based on my stay and the room issues, the staff were extremely friendly and helpful, I give them 5 stars.

Great place

Customer review rating 5.0/5

Terry B. Families - Confirmed reviews ALL

Been coming here for exactly 30 years wouldn’t go anywhere else manager Mr ho Lee most thoughtful person ever meet down to reservation lady Chloe and all staff congratulations on making our stay perfect

Dear Terry, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron. Thank you for such a great review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will forward it for our team members Ho, Chloe and John. Thank you for mentioning them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose General Manager

Lovely unit, nice & clean

Customer review rating 4.5/5

Simon P. Business - Confirmed reviews ALL

We had a great stay with good amenities & close to all we needed

Dear Simon, We very much appreciate your comments regarding your stay at the Mantra Towers of Chevron Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Ambrose General Manager

Customer review rating 1.0/5

Janice D. M. Couples - Confirmed reviews ALL

Room wasn't worth the money. Iron chairs, curtain hanging too long to trip you. I was sick and asked if I could leave a day earlier and get a refund or credit but they replied NO. Never stay with you again and not recommend to my family. We arrived at 2.00pm but room not ready until 2.15pm.

Dear JANICE, Thank you for sharing your feedback. We apologize for any inconvenience experienced during your stay in room 1073, and for the brief delay in accessing your room upon arrival. Your comments regarding the furnishings have been noted, and we will address these areas for improvement. Please understand our policies regarding early departures and refunds are in line with industry standards, and we advise guests to consult their travel insurance providers for coverage in such situations. We value your input and hope to have the opportunity to welcome you again in the future. Best regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Well located good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Easy check in friendly staff. Free parking. Excellent location was very happy with how close it cavill and it has coles literally downstairs so was amazing in that aspect. Only downfall was our balcony door was letting in lots of air/breeze which was really loud especially being so high up but it would not deter us from staying here again. Got loud at nights but I guess that's because you are so close to the hustle and bustle. Will not be staying anywhere else. If I could change anything I would probably request to be located in tower 2 as its the most convient to car park and coles. Thank you all we were surprisingly happy.

Dear Fulya, We're delighted to hear you enjoyed your stay! Our seamless check-in process, friendly staff, and convenient amenities like free parking and proximity to Cavill and Coles made your visit memorable. We apologize for any inconvenience caused by the balcony door and noise disruptions, but we're pleased they didn't overshadow your experience. Your feedback on room location and potential upgrades is duly noted and will be considered. Rest assured, we'll promptly address the issue in room 3246. Thank you for your kind words regarding Ho and our team; they'll be thrilled to hear your praise. We're grateful for your feedback and look forward to hosting you again soon! Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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