Mantra Towers of Chevron Surfers Paradise 2 stars

Customer review rating (ALL Rating) 4.0/5 1,627 reviews

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
Mantra Towers of Chevron Surfers Paradise - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Our accommodation(s)

Hotel location

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telephone
Fax +61 7 5584 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

2 pools

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,627 reviews

TripAdvisor Rating  3.5/5  6,494 reviews

Room desperately needing an overhaul

TripAdvisor rating 3.0/5

Lisa A TripAdvisor review

This was a return trip to the Chevron and what a different experience. The room was very pokey and quite dark with dirty, old furniture and very unappealing style. The room and bathrooms were not very clean and many basic amenities were missing or broken. On a positive note, the main pool was wonderful (the indoor one was closed for maintenance which was unfortunate as it was cold and rainy a few days and this would have been great). Free parking was also a plus.

Dear Lisa, Thank you for taking the time to share your feedback following your recent return trip to Mantra Towers of Chevron. We sincerely apologize for the disappointing experience you had with the condition of your room. Your comfort and satisfaction are of utmost importance to us, and we regret that the room did not meet your expectations. We take your comments seriously and assure you that we are committed to addressing and improving the issues you have raised. In order to investigate and address the specific concerns with the room you stayed in, could you please provide us with the unit number? This information will enable us to conduct a thorough evaluation and implement necessary improvements to ensure a more pleasant experience for our guests in the future. While we're pleased to hear that you enjoyed the main pool and appreciated the free parking, we understand the inconvenience caused by the closure of the indoor pool during your stay. We apologize for any inconvenience this may have caused. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Absolutely terrible

Customer review rating 1.0/5

Brendon Families - Confirmed reviews ALL

Room was not ready and was left extremely dirty from last person who stayed food scraps on floor and dirty linen

Dear BONNIE, Thank you for sharing your feedback regarding your recent stay at Mantra Towers of Chevron. We sincerely apologize for the disappointing experience you encountered upon arrival. It is disheartening to learn that your room was not prepared to our usual standards and that you were inconvenienced by its condition. We deeply regret any miscommunication that may have occurred during the check-in process, leading to your room not being ready. Please know that this does not reflect the level of service we strive to provide to our guests. Rest assured, we have addressed this issue with our team to prevent similar occurrences in the future. Your comments regarding the cleanliness of the room are taken very seriously, and we apologize for any discomfort this may have caused. We always aim to maintain the highest standards of cleanliness and hygiene throughout our property. Had we been made aware of the issue during your stay, we would have promptly rectified it to ensure your utmost comfort. Please accept our sincerest apologies once again for falling short of your expectations. Your feedback is invaluable to us as we continuously work to improve our services and guest experiences. We truly hope that you will consider giving us another opportunity to exceed your expectations during your future visits to the area. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Great place

Customer review rating 5.0/5

Sarah Families - Confirmed reviews ALL

We had a great one,my son got very sick with allergies and Liam from house keeping was beyond amazing!! Thanks Liam would love to see you agian when we come agian

Dear SARAH, Thank you for sharing your experience with us. We are thrilled to hear that you had a great stay at Mantra Towers of Chevron. We are sorry to hear that your son experienced allergies during your stay, but we are glad to hear that Liam from our housekeeping team went above and beyond to assist you. Your kind words will be passed along to Liam and the rest of our team members who made your stay memorable. We appreciate your recognition of our team members' efforts, including the friendly service provided by our team, including Fellipe. Your feedback motivates us to continue delivering exceptional service to all our guests. We look forward to welcoming you back in the future, and we hope your son is feeling better. Please do not hesitate to reach out if there is anything we can assist you with. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Was great location stay was comfortable

Customer review rating 3.0/5

Shez Families - Confirmed reviews ALL

The room was big smelly like wetness the air con didn’t work other then that was great time

Dear Sherann, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our great location and had a comfortable stay overall. However, we sincerely apologize for any inconvenience caused by the odor in your room and the issue with the air conditioning. Please rest assured that we will address these concerns promptly to ensure a more enjoyable experience for our future guests. We appreciate your valuable feedback and hope to welcome you back soon for an even better stay. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Wasn't a pleasant stay at all

Customer review rating 1.0/5

Anil B. Families - Confirmed reviews ALL

We stayed in one of 3 bedroom apartment. The location was good all within surfers paradise main area but i wasn't happy with the quality of apartment at all. I can understand the building itself is 19 years old but i wonder when the last renovation was done. Once you enter the room, you can feel a strong weird smell coming especially from the carpet. The bedroom linen wasn't fresh either and one of couches had something in it as we had 6 in our group and all of us who sat in this particular couch had an allergic reaction and big rashes bite and marks up until today ( almost a week after).We stayed for 3 nights and didn't have a pleasant stay at all. I have stayed with Mantra before and this is not the quality what i expect for what i paid for.

Dear ANIL, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Towers of Chevron. We sincerely apologize for the disappointment you experienced during your time with us. We understand your concerns regarding the quality of the apartment, and we deeply regret that your expectations were not met. Please know that guest satisfaction is of utmost importance to us, and we take your feedback seriously. We have investigated the issues you raised, and unfortunately, we did not receive any prior reports regarding the conditions you described. Nevertheless, we will be conducting a thorough inspection of the apartment to address any issues and ensure that our guests enjoy a comfortable and pleasant stay. Regarding the odor and cleanliness concerns you mentioned, we are committed to maintaining a high standard of cleanliness throughout our property. We will be working closely with our housekeeping team to ensure that all areas, including the carpets and linens, are thoroughly cleaned and refreshed to provide a more enjoyable environment for our guests. Additionally, we appreciate your feedback regarding the refurbishment of our units. Please rest assured that we are continually communicating with our unit owners to prioritize and implement refurbishment projects as part of our ongoing efforts to enhance the guest experience. Once again, we apologize for any inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your feedback. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

In partnership with TripAdvisor

Other web-users rate our hotel

  • 990 reviews 8.9/10 Location
  • 1,425 reviews 5.2/10 Room
  • 606 reviews 7/10 Service
  • 48 reviews 4.5/10 WiFi
  • 622 reviews 2.5/10 Cleanliness
  • 520 reviews 4.1/10 Comfort
  • 170 reviews 5.8/10 Value
  • 94 reviews 3.6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.